When you purchase tickets on their site they create a sense of urgency (with a timer and pop ups claiming the show is selling out quickly) so you don't take the time to read the fine print while trying to get tickets to a show you're really wanting to attend. All sales are final...even though they don't have tickets to the show yet, they disclose that all sales are final. I tried to protest with my bank and my bank said that their disclosure is legal, albeit a shady practice. Very frustrating indeed.