Like many of the other victims on here, I was lied to. I was told if you order by 12/13 it was guaranteed by Christmas. I ordered 12/11. I called 3 times, the first was a guy, really clueless. Then the 2nd time was a perky girl who assured me if it was guaranteed then it will be there. 3rd time, the day before Christmas Eve I spoke to a woman who actually gave me an honest direct answer. She told me, "Sir, I wish I would have answered your call originally. That item has been out of stock since early November and we will bot have it back until the end of January." I was so angry, but I was nice to her as she was at least honest. She said in the other employees defense, they were told to say it was guaranteed regardless. So this small-time not ready for the big show little business still has that item available. They will just let people keep ordering knowing they won't get the product. THEY NEVER HAD THE ITEM THE WHOLE TIME. I CALLED 3 TIMES. BEYOND INCOMPETENCE. Steer very clear and far from this basement ran dumpster fire.