We ordered a new dishwasher on 9/14 and paid for it. We were told the product would be delivered on 9/28. We were told they would call us on the day of delivery to deliver the dishwasher. Mid way through the day with no call, I contacted the store manager to see if in fact it was going to be delivered. He stated we were not on the delivery schedule that day and that the item is on backorder... Why were we not told this when we ordered the product? Needless to say we canceled the order and will NEVER purchase ANYTHING from Appliance Factory again!