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Stephane P.

Contributor Level

Total Points
80

1 Review by Stephane

  • Ultra Webhosting

1/7/20

Very poor web hosting, low cost is great, as long as you have no traffic, customer service is only by email, staff are nice but not very technical, they do not even forward a copy of your request/ticket when they reply, just a ref number. I don't recommend paying them more than 10$ a month for your site. The sooner you migrate away from them, the better for your business. At some point, I did upgrade to a 99$ a month service, but in setting it up there was 2 or 3 weeks downtime. I kept their 99$ a month service for 6 months, but really test benching their hosting quality after last few months. I realized they had not implemented it right and websites response time were ugly, like 5-10 seconds, often. They also implement your mail and DNS servers into the unique virtual machine they allocate for you, that means you do not get your website admin emails when your website is down. It is really a service for people that do not know what they are getting into. I trusted them blindly, stayed with them a long time, took a month to extract my account data out of their servers that was crashing often. Now on google cloud, doing it myself, it works great for 33$ a month total (for my twelve websites). That is 3 time cheaper and with so much more efficiency and potential for scalability.

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David T. – Ultra Webhosting Rep

Hello Stephane,

Unfortunately, WordPress sites can become very bloated over time which was the case with your 10 WordPress websites which is why we recommended moving to a VPS plan which allows for higher processor usage along with providing you a very detailed howto with tips on reducing the load and optimizing your WordPress website. We are very technical with over 40 years of combined industry experience but we do not provide design and development coding and modifications of your website for you as you requested as we are a web hosting provider. Viewing our monitors you had no initial downtime, you did manage to bring your VPS down a few times later on with high load traffic with your 10 WordPress websites unfortunately which our automated systems restarted when it did occur. As you had a VPS plan, email, DNS and hosting is all provided by your VPS, they are not provided by separate servers. Yes, if you do everything yourself including purchasing licensing, securing your website, keeping your application up to date, keeping your server patched and hardened, you can save a couple of bucks. I am sorry you had a negative experience and we are always striving to improve our service and make things easier for our clients.

Thank you,

David Turner

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