They are spamming sites like wikitravel to get business, which earned them a blacklisting. So by all accounts they are probably new and inexperienced, since the old dogs would know better.
Stefan E.'s review of Sea Breeze Travels earned 2 Very Helpful votes
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Anyone who spams to promote is shoddy. They are unable to get a high rating on their own merit....
They spam my blog all the time. Terrible company!