Edit 5: PlayerUp.com had issues with their main site and shut it down because they claimed it was an issue with a game developer reporting them for breaking rules/laws related to the game. They shifted to middleman.net and claim that once Playerup.com is back up they will "continue payments." They have not resolved issues and despite clearly stating that they have ignored me repeatedly on Discord and Telegram their automated reply claims that they will resolve issues through Discord or telegram or any of their other "support" contacts - which is proven to be a lie.
I completed a transaction on Playerup.com April of 2021 via their onsite official Middleman. Buyer paid $2450 USD and I have not received a single cent of that money after more than 27 months.
Initially the reason provided by Playerup.com was that they were dropped by their Bank due to fraudulent information submitted by Playerup.com - which didn't stop them from continuing to process transactions or warn customers.
They then blamed firserv / First Data for withholding the funds, then they blamed Nuvei despite clearly providing proof that the transaction window was unrelated to another issue Playerup.com had with Nuvei.
Afterwards they just stopped communicating about the issue. Almost 2 months ago I posted a review and they finally contacted me on Discord again asking me to delete my review so they could finally update me, they also said that I had to download Telegram and contact the PlayerUp support there for additional updates. I foolishly trusted them again and they replied a few times on Telegram saying that the issue has been flagged as "urgent" only to completely ignore me again on both Discord and Telegram.
Playerup.com will make you jump through hoops, stonewall you, coerce you, lie to you and do everything in their power to not pay you after using their "Trusted, Fast and Secure" Middleman Service.
If Playerup.com wants me to delete this post too, feel free to resolve the issue instead of lying to me again.
Live Chat will keep you waiting for hours upon hours if not a full day before timing out.
Discord responses depends on Middleman actually wanting to help or if you post an honest negartive review, which they'll ask you to remove the post by claiming that you have "another open ticket" or "open issues" even though the reply on here is that this is not PlayerUp support.
Support on Telegram has resulted in more wasted time and zero updates or resolutions.
Edit: After ignoring me for 2 months after claiming there were new updates to share as of March 2023, they finally saw my review and asked me to delete my review for "updates" that they never shared in the first place.
Edit 2: PlayerUp Middleman on Discord has threatened to cancel my transaction 27+ months after it was completed by both parties unless I delete my honest review. The value of the transaction is $2450. Middleman is more willing to commit fraud than to provide an update or resolution to an ongoing issue that has been pending on Playerup.com doing their job.
Edit #3: PlayerUp.com has stonewalled me for over 2 years and now claims the issue has been resolved despite them not doing a single thing to help me other than waste my time. Now they insist that I have to contact firserv directly because PlayerUp.com made a mistake over 2 years ago. I have not received any money nor have they helped me in any way. 100% unreliable service.
Edit #4: To avoid responsibility for their actions PlayerUp.com has copy/pasted the entire website for PlayerUp to Middleman.net and continue to exploit and lie to customers without paying sellers. Issues remain unresolved and ignored. Something that scammers often do to trick people into thinking it is a site unrelated to previous issues.
Status - Transaction Will Resume Once Site Is Back Online
Your transaction is still underway. As soon as the site is back online, your cashout will resume. We apologize for the downtime as it's a legal matter related to a game publisher complaint. If you need support, you can contact us at:
EMAIL SUPPORT
payments@playerup.com
TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom
DISCORD INTEGRATED CHAT SUPPORT
Message Us
FACEBOOK CHAT SUPPORT
https://m.me/playerupcom