staceys306

Stacey S.

Contributor Level

Total Points
80

1 Review by Stacey

2/9/21

I had a $495 charge appear on my credit card for this company that I never heard of or used. I had to google them. I didn't even know what this company did, nor would need this service. They were able to find the transaction, but could give a crap. Told me, "it is entirely your responsibility to keep your payment and CC details safe..." I asked for details about the transaction and was given this bull, "We are fully responsible for our customers personal data and as far as I understand you are not, in fact, a customer of ours but not your card has been compromised and used by another entity." WTF? Even though the CS rep could see the purchase had customer details that had nothing to do with my name and knew right away it was a fraudulent charge, rushed to refund it with my CC company on the line. Now I have to wait 5 days with no CC to get a new card, new number, and that number I have had of course for years, had it memorized and it is tied to tons of accounts. Don't tell me I need to be responsible when your company, especially a TECH company has weak security that allows it's customers to check out with CC info that has nothing in common with the holder of the card. (Name, address, email, etc - didn't ask for security code) Quoted comments are directly from a chat conversation with the CS rep with TMD Hosting.

Shame on you! BullS**t

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