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silvia z.

Bristol, United Kingdom

Contributor Level

Total Points
80

1 Review by silvia

  • Wowcher UK

4/12/24

Disgusting company that doesn't take care of its customers and the only thing that they look at is profit and scamming customers.

My voucher was going to expired in a few days and I went to the website in my phone to download and use it that day.
By mistake and because the website is not designed properly I pressed the button "extend" I even didn't notice it.

I download the voucher and closed the website. I opened my email and I received the bill of the extension of the voucher...than I didn't want to buy at all! They took the money without any warning and any message to make aware the customer that he was going to buy something! Absoluting appalling behaviour, a behaviour that a scam website could have.

I used the voucher the same day, as I was planned to so I DIDN'T NEED the extension. I try to explain to them but the customer service is totally pointless, they see money in and it is the only thing that they care, again, disgusting!

Never ever again! Million of other site do your job much much better and without scamming people, you should be reported!

Service
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