Sarah N.

Around 5-6 years ago, Virgin was an amazing company with excellent customer service, making them a great choice for many customers. However, over the past year, their performance has significantly declined. It seems evident that they underwent a poorly executed restructuring process, which has negatively impacted their customer appreciation, service quality, and care.

The decline in service was particularly noticeable in the last month of May, where you experienced frequent outages, leading to a lack of reliable service for more than half of the month. To add to the frustration, you were billed double the data usage, and instead of resolving the issue, Virgin appeared to be indifferent to the problem.

This decline in service and the apparent disregard for customer satisfaction has left a bitter taste in my mouth. As a result, you are eagerly looking forward to switching to a better company, clear Virgin does not appreciate the 450 dollars i give a month. I have lost faith in Virgin and even warn others against choosing them, as well as Telus (since they took over and the service deteriorated).

The cultural values of Virgin, such as attitude and kindness, have suffered in recent years, contributing to the overall dissatisfaction. To avoid any further trouble and problems, I strongly advise others to consider reputable alternatives like FIDO or similar companies.

In conclusion, the decline in Virgin's performance and the apparent lack of concern for their customers have driven me to seek a more reliable and customer-oriented service provider.