I received a bag that I purchased based on the images in the ad. The chain on the bag upon receiving was completely different so I sent the bag back with images and asked for a refund. Vestiare completely didn't recognise that it was different and said there is nothing they can do. This company is a scam! See attached images. Avoid avoid avoid!
Dear Sophie,
We apologize if our procedures did not meet your expectations.
To better understand the situation and find a solution, could you please provide us with the reference of the item in question?
We appreciate your cooperation and look forward to hearing back from you.
Best regards,
The Vestiaire Collective Team