Wish I had seen these reviews. I mailed 6 batches of books out to various textbook buyback places. 4 paid me immediately. One said it would take about 3 weeks. This one no communication. Followed up and asked what the status"submitted" means. Well I got an answer that the books went to a mail recovery center because they were probably damaged and that this "is not uncommon". I should reach out to the post office and could file a claim with them if I insured the books. Well I used the company's preprinted label as this was the way I was instructed to do things and no extra insurance was purchased. I believe they are scammers and got the books and just won't pay. They merely said "I'm sorry" at the end. No help, no books, no money. Royal ripoff.