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So i order my lenses, then they tell me they are discontinued, so i settle for a different brand. Then they tell me its shipped but i cant track it for a couple of days. Then i ask them to tell me where the package is and im being told it will get to destination in another week, So there is no 3-5 days delivery. So i wait for the package that never came even tho now the tracking number says its delivered! So now there are investigating with USPS for 10DAYS. So i dont get my money back and no lenses and i have to wait 2 more weeks now! So in total it will take month to solve this! This is the worst customer service ive ever had in my life! Terrible! I would never recommend! Scumbags!
Smaranda S.'s review of 1-Save-On-Lens earned 2 Very Helpful votes
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We are sorry for this inconvenience. It is the policy of the insurance company to investigate the claim and takes them 7-10 days to get back to us. Because the tracking from US postal says delivered, the insurance company will not cover the lost package. As a goodwill gesture, we will cover the cost of the additional from own pockets and reship to you. You just need to pay the reprocessing and reshipping fee of $12.95. Please kindly advise through email or phone. Support@saveonlens.com or 1888-208-7013.