Simon J.

I visited your site in November last year. It was influential in my selection of Ticketgum for some football tickets.

I purchased Arsenal vs. West Ham tickets (28 Dec) in November 2023. I bought 4 tickets that were meant to be sitting together at Club Level. 2 of my children flew from Australia to see the game. When the tickets arrived inconveniently a few hours prior to the game it was apparent that there were only 3 Club level tickets and 1 ticket for the Upper Tier which has no access to Club Level facilities. My sons sat together and I sat in another block many rows behind them. My girlfriend didnt want to sit by herself in the Upper Tier and went home. When I complain they have the cheek to offer a GBP100 refund for delivering short on the tickets - WHICH THEY CHARGED ME GBP2,425.00 (all in cost of GBP606.25 per ticket incl booking fee). So much for their 100% guarantee which they proudly proclaim and is relied upon by other sites that compare ticket services 'independently'.

So they sell 4 Club tickets and deliver only 3 and then offer me £100 refund and a worthless voucher for a seat I didnt use. They misrepresented what they could deliver and then failed to even refund me the ticket that I didnt want and couldnt use. I will never use these guys again.

I am very disappointed with their service and lack of customer orientation. It's a scam to buy tickets as cheap as they can and underdeliver to customers just enough so they wont complain.

They don't offer 100% money back guarantee – that is bald faced lie. They offer only a partial refund for a (deliberate?) mistake they made at their own admission.

These guys are scam artists who try to get away with as little as possible when they underdeliver. Their guarantees are empty. Its a scam.