This service is a scam. You'll be asked if you want your essay written by a person fluent in your language, then they'll assure you that it was despite it clearly not being. At best, you'll have to rewrite the essay to make it coherent, but more likely even then the essay will be useless to you. Mine, despite being sent the essay question, the marking grid, and a full textbook, managed to waste half the word count on a completely unrelated subject. Had to write the whole thing myself in less than 4 hours while in a hospital bed.
Have still not received and refund.
Scam.
Dear Simon! Sorry for my late reply. Could you please provide us the order number so that we can look into the situation?