Sierra T.

I came in for dental care in 2020 and 2021 with insurance and paid my copays the same day I had work done. I loved the care I received from Dr. Kevin and his hygienists. However, I have a serious issue with their financial person, Dee. It is now 2022 and I called on 06/13/22 to schedule a teeth whitening for my upcoming wedding and was informed my insurance wasn't working and I owed them over $2,000 for prior work. I immediately called my insurance and was told that this dental office never submitted a claim as my last claim was in 2016 with my old dentist. My insurance shows me all the claims submitted whether approved or not and there was never a claim submitted in 2020 or 2021. I never received a call or any mail about this issue. My phone number on file has continued to be my current contact information and my address just recently changed in December of 2021. No letters, no calls at all from 2020 up until 06/13/2022 when I called to make an appointment. Since then, I have called numerous times to check on the status and am always promised a call back but have yet to receive one. I called 06/13/22,06/21/2022, 06/29/22,08/08/22, and today 08/10/22. I have yet to receive any correspondence regarding this issue and am extremely disappointed with their financial worker Dee. When I called today, I was told she is only one person. While I understand that, she has had over 2 years to reach out to me for this issue and over 2 months of calls from me begging her to fix her mistake and file my claims. I loved this office and used to rave about it to all of my friends. Some of which actually use the dental office because of me. Now I will be warning everyone about them instead as this has caused me undue stress and anxiety for no fault of my own. It is ridiculous that I have called over a 2 month period and cannot get a straight answer or any assistance whatsoever. Additionally, I just checked again with my dental insurance and no claims have been submitted to date by Landmark.