Shivaani S.

Worst travel agency ever. We were literally cheated.
SUMMARY: They made us pay a bulky advance and left us stranded with a terrible driver and in a bad hotel. Ultimately, we had to go to the police station. Our entire trip was ruined.
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Just a week ago, we booked a trip to Haridwar and Rishikesh. We were made to pay an advance of 15,000 immediately.
First our driver picked us up an hour late from Delhi airport and showed utmost unprofessional behaviour. He was rude and always chewing paan, randomly spitting on the road and stopping for CNG refills which took 45 minutes of waiting. He did not even stop the car for a lunch break despite asking 3 times. He finally stopped at 4:30 in the evening for "lunch". He did not take us to any places and was completely unresponsive.

Our travel agent Jyothi Singh booked a cheap hotel in some remote area which costs only 1000 rupees per night despite promising us a 3 star hotel in the itinerary. The condition of the room was appalling. The bed sheets had stains, the rooms were stinking and there were gutka stains everywhere.

We requested Jyothi for a new driver and a better hotel room but all she did was argue and lie to us and asked to pay the remaining 15,000. Finally, we were so vexed that we discontinued our trip after just one day. We had come here to pray and have a peaceful yatra but these people ruined us mentally.

Just as we were about to leave the crappy hotel, the driver stopped us and started harassing us. He demanded that WE pay him 4,000. We told him to ask the agency for the money as we had already paid them 15k but he blocked our cab and forced us to come to the POLICE STATION. The police inspector took our side and told the driver to leave us alone.

SO PLEASE DO NOT BE FOOLED BY THE OTHER POSITIVE REVIEWS.