Sheila C.

I ordered 5 items on November 24,2023. I received one and they other 4 were never shipped. I first contacted Mielle on December 30th about a refund since I never received any shipping notification. The seller replied on January 4,2024 asking me to wait 5-7 business days after they decide for my refund to be received. I find this reply confusing because I don't know how long it takes them to decide or why a decision is needed for items they never shipped. January 12th marked 7 B. Days and still no refund posted. I no longer want these items and their customer service sucks. They are not helpful and are quick to give you these robotic responses. I have reported them to PayPal.