Shawn K.

Pittsburgh, pa

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1 Review by Shawn

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Customer service non-existent. Repeatedly message them, IF THEY RESPOND we only receive scripted responses asking for the same info, order numbers, pictures, videos, etc... Once we submit all of that stuff, they stop responding. We email again and this time, another customer service rep replies and we go through the whole process again. I messaged them on Facebook several times, through their customer service contact link, through Twitter, tagging them on Twitter and Facebook. All they ever say is to contact them at *******@NACONGAMING.COM... Which is where they are responding from and where we're sending messages! One of their latest responses is that they can't help us because we are in the united states... Even when we're in touch with someone who says they're in the united states. This is my stepson's second Nacon controller that's broken in under a year, not due to misuse or abuse, but due to product defect. He's 13 so he was very upset when we said we shouldn't order from them again. And with the virus and being home so much, we indulged him cause it's already been hard. We hoped it was just a fluke, and that the customer service the first time around was also a fluke. Regardless both products are covered by manufacturers warranty for one year. After that, any additional warranties you purchase are supposed to kick in. I believe what Nacon is doing is trying to dodge us until the manufacturer warranty expires, that way they don't have to be liable. This is a 150 dollar controller and I don't spend money like this. This was a birthday gift for said stepson. And just like the first controller from nacon, after about 8 months, it stops working in one way or another. My name is Shawn(full name Shawn Kelly) and in one email, they addressed me by my last name. Like they started the email, "Hi Kelly!" And then said, "thank you for purchasing this email"... uhh what now? I'm not sure who's creating these responses, but they must be just learning and certainly are not concerned about serving the customer, addressing concerns, finding solutions, or doing anything helpful. The real kicker is we don't even expect a refund! We'd gladly pay someone just to fix it. But we can't even get that far with them.
I would say don't buy from them but if you have a 13 year old who insists that the buttons work amazing or something, then sure, pay 150 bucks (plus warranty cost ~20/30 bucks) for less than 8 months of use. So pissed! Oh and I've even tried responding to them in french because I read they are based out of France. Nothing works. I should've listened to Reddit cause I totally got suckered.

Tip for consumers:
It would have been helpful to know that nacon is notorious for having poor customer service. And that there's no way to call them or have them help you. So if you're going to purchase one of their products, purchase from a store that will provide a warranty of their own independent from nacons

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