I also ordered from this company on 12/31/16. I tried to cancel the order 2 days later but they claim the items were already shipped. They offered me a 30% discount coupon but I told them I wanted a refund since I was suspicious the items were not genuine Pandora. The response back said "All the item(sic) we sell are 100% real, no worries." "The order will reach you in next few days." I have since emailed again twice asking where my order is and I have not received any response. I'm going to contact my credit card company again to see what can be done. I already put a hold on all future purchases but somehow Kingneat was able to process the payment.