I just purchased blinds from Blinds.com so I have no idea about customer service, product quality, or if shipping deadlines will be met. However, so far, I am completely pleased with how easy it was to place the order online and how user friendly the website is. The cost is a little higher than my local big box home supply store but the store did not have the exact product in stock and there would definitely be a wait time either way. Plus, it would be an all day endeavor going to the store and having the blinds cut. Time and energy saved is worth it.