shafiq j.

Abysmal Service.
I placed an order for a personalised mug on a Wednesday which was the 13/12/17 and even paid extra for quicker delivery. Note that on their website, they state to dispatch orders in 2 working days. I wanted an image and some text and provided instructions on how I wanted the text displayed which they did not follow.
I called them on the 18th after checking the status of the order and seeing that it was still in artwork preparation despite their dispatch time of 2 days. The agent on the phone told me she would get it sent out on the day and told me she would send it via expedited delivery. The next day I checked and it was still in artwork preparation. I phoned once again and the agent delivered the same false promises of sending out the order on the day. I got an email on the 20th, saying that it was dispatched and I received the order on the 22nd. Really poor service.