Simon G.

I am extremely disappointed with Loveholidays as a business. I used they 2 years ago and they were excellent but this company has changed drastically. They have an automated phone service which takes 30 minutes to get to a agent. I originally booked a 1 bed family room all inclusive. As there is 4 of us, I changed to 2 bedroom family room. They switched my board basis from All Inclusive to Bed and Breakfast. When I complained they told me it was me who changed it through an app. They are now looking for over €1000 to move back to All Inclusive. There customer service tell me it my problem and have to pay. Another customer service told me it was always booked Bed and breakfast. Please do not use this company as experience has been dreadful.