My overall experience with Smart-web-host is definitely outstanding. Now I would share some detailed information. In reality, I moved to them because of their low prices, but I was not disappointed at all. I have received all what I need from hosting provider that I could name reliable: 99.95% of uptime, fast connectivity and quick tech support. They usually responded in less than three minutes. I don't know how these guys do it. They reply to my tickets faster that I have time to answer back to them. Because I rarely have trouble with stability or performance, most of my support tickets were regarding other issues like errors from mysql, wordpress etc. From my personal experience now you can make conclusion about their level of reliability, but I would say it is top.