Scott M.

I bought a 2022 Subaru Legacy a few months ago from McCurley Integrity Subaru in Pasco WA. I have taken the car in to the Subaru dealership for service twice for the same issue: the head (the screen and brain for your safety features, music, maps, phone calls, etc.) experiences multiple glitches. For example, it often freezes, which means safety features are not available, phone calls are disrupted, and the map is not accessible. When the head is not freezing, it often completely blacks out. All of this happens randomly, on a daily occurrence, and when my phone data has full service.

Both the McCurley dealership and the Subaru manufacturer have said, in order to assess the problem, the glitches need to be duplicated. In my dealings with the McCurley dealership, they have not been able to reproduce the same problems that I've been experiencing, which means the issues have not been resolved.

I have sent videos and pictures of some of these glitches, freezes, and shutdowns to the Subaru manufacturer to help them understand the electronic failures. I offered these same videos and pictures to McCurley but they are not interested because they claim they need to see the problems themselves. The service department has not taken the time it needs to determine the cause of the glitches.

I have spoken with employees in the McCurley service and sales department who have told me the troubles I'm experiencing with this head failure have been a recognized problem with Subaru vehicles. Apparently, the electronic failures I've identified are not an isolated matter.

I have taken time off work to bring my vehicle to the dealership service department during their regular hours, Monday through Friday, when the service department handles these kinds of issues. If I were offered a loaner vehicle, I could leave my vehicle to be assessed in the time needed without missing work.

I feel as if I'm getting the run around from both McCurley and the Subaru manufacturer. Both parties have different ideas of how to determine the cause of my car's problems. When I call the Subaru manufacturer, they say they are waiting on McCurley. When I call McCurley, they say they are waiting on the Subaru manufacturer. I have not received follow-up calls or emails about next steps.

I bought a brand new car, with a warranty. I would like my car to be fixed. The process to get it repaired seems like a broken one. Nobody has a solution or has taken ownership of getting it fixed.