Scott F.

Poor customer service and poor delivery time... I order a combo drill kit and some drill bits on Saturday Jan 13th, both showed in stock and both showed shipped 3 days later on Wednesday Jan 16th, I was excited that things moved through the process because it said 3-5 business days to ship. When I get the shipment notification, it shows that everything I ordered was shipped. When I receive my shipment, its missing the combo drill kit. I have limited time to work projects and I was planning to work one this weekend, now I can't so I am not very happy! I look online and they both show they were shipped still, no split shipment, no notification or email saying "sorry but one of your items has been delayed for shipment." I call in to find out what happened to my combo drill kit and the guy says they split shipped it. He didn't offer hey sorry, it slipped through the cracks, didn't offer to get my order to me any faster, his attitude was that he just didn't care that I didn't get what I ordered when the system says it was shipped. He didn't try to expedite anything or do anything to try and make the situation right. He didn't offer to go to the warehouse and make sure my order was getting shipped today, or that it would be here tomorrow shipped overnight or anything. I prompted him to at least try to expedite the shipping because of the situation and he said that he will try to have the warehouse expedite my combo drill kit with 3 day shipping. So instead of complain to the man and be dramatic, I am blasting him here... Extremely poor customer service, I will pay more money somewhere else to get better customer service next time I need something... Last thing... The guys attitude was basically what exactly do you want me to do about it. He was at least smart enough not to actually say those words, but that is exactly what his attitude and poor customer service told me. He obviously has to deal with people all day long that are unhappy with their service. I will NEVER USE THEM AGAIN unless someone from management contacts me about this!

If toolbarn reads this and cares to respond my invoice # is *******9409 and my contact information is in there.