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UPDATE: After complaining to BBB ADT credited us a month's fee for the inconvenience they caused us by losing our permit number.
So im changing to 3 stars.
Original complaint below.
We have had ADT installed in our house in 2018
And have been paying them from 5 years.
Our alarm went off few days ago. I was not at home and could not reach my Spouse.
So I had the ADT call the cops and Adt says cops are not coming because ADT does not have our permit number.
So, i call the police department in my city,
And the police who is chief of Alarm permits division looks up my address and says we have the permit and ADT is supposed to call 911 directly and they did not.
So after paying these guys for 5 years, when the actual situation demands that they take care of their responsibility, they bail on us, by telling us that we don't have alarm permit! But that cannot be true because once before they called the cops when Alarm went off, just fine and that means they had the permit number.
This is unacceptable.
I am looking to go to other provider. I will make sure to educate people about ADT and hopefully no one else has to deal with situation like we did.
A recent event we dealt with showed us thay ADT $#*!ed up really bad and lied to us.
We have had ADT installed in our house in 2018
And have been paying them from 5 years.
Our alarm went off few days ago. I was not at home and could not reach my Spouse.
So I had the ADT call the cops and Adt says cops are not coming because ADT does not have our permit number.
So, i call the police department in my city,
And the police who is chief of Alarm permits division looks up my address and says we have the permit and ADT is supposed to call 911 directly and they did not.
So after paying these guys for 5 years, when the actual situation demands that they take care of their responsibility, they bail on us, by lying to us that we don't have alarm permit!
This is not only so unacceptable perhaps even calls for a law suit for misrepresentation.
Looks like ADT might be famous but they are the worst.
I am looking to go to other provider. I will make sure to educate people about ADT and hopefully no one else has to deal with situation like we did.
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