ScamReporter -.

Ordered a Logitech webcam which was advertised as new but in bulk packaging.

What arrived was a dirty used webcam covered in scratches.

Customer support telephone number is a recording, directing you to submit your inquiry via email on their "Customer Service" page.

After emailing customer support about receiving a used, instead of new webcam, they responded with a curt email, offering to make a $10 adjustment or I could send it back for a refund. Apparently they don't have any new ones to sell, as a new replacement was never offered.

There is no return label, so apparently one has to do it at their own cost.

Customer support seems to be managed by a bot, since they are generic emails sent at the same time and they never address questions (will they cover the cost of return shipping since the item was NOT as described?) you've asked for the last 3 consecutive days.

This business operates with bait & switch tactics and their customer service department is non existent.

To help put them out of business:

File a complaint with the State of New York Consumer Frauds and Protection Bureau and the BBB

Consumer Frauds and Protection Bureau
120 Broadway, 3rd Floor New York, NY *******
Phone: *******300 Fax: *******787
Consumer Hotline *******755
TDD *******898
http://www.ag.ny.gov

BBB - https://www.bbb.org/consumer-complaints/file-a-complaint/get-started