S B.’s Reviews of Spartoo UK & more

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3/27/17

Ordered 2 pairs of trainers size 8 & 9UK on 27/02 for my birthday (12/03). Arrived 03/03 both wrong sizes (8.5 & 9.5 US) picked but kept 1pair (8.5). Thought i'd give them 1 more chance. Sent 9.5US back for a size 9UK Could not get hold of customer services at all by phone. Got sent back a 9US (so 8.5UK). Tried calling customer services could not get through for 2 days when i did was told send back immediately and they had correct item in stock (even though website said it didn't). The rep said send call back with proof of item sent and they will send it out immediately (17/03). Friday 24/03 still no item had enough asked for my money back. No offer of any kind to say sorry or anything didn't seem to care. Ordered from another site friday, trainers here saturday (and the right size)cost £10 more but am happy.

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Spartoo U. – Spartoo UK Rep Over a year old

Hi Sb,

I am very sorry to hear about your experience and the hassle you've had with your exchange and the sizing. If you could give me your order number or your name via email directly to me (april@spartoo.com) I would be more than happy to check on the status of your refund.

Did you order your shoes from one of our marketplace vendors, or was it a Spartoo product? Because our Spartoo UK customer service is always available to answer your calls and emails; it is very strange that you did not have news from them.

Our customers' opinions mean a lot to us here at Spartoo.co.uk, and we would be happy to offer you a discount voucher so that you may give us another try. I urge you to get in touch with me right away so we can resolve this matter as soon as possible. I do apologise once again for the inconvenience you've had.

Kind regards,
April Buchanan
Customer Service Manager