Saxon G.

The worst "customer service " experience ever anyway. Feeling almost too exhausted to write this. I've never left full reviews like this in the past but no one deserves the pain of dealing with this company and the company certainly doesn't deserve any customers.
We ordered 2 sofas on Aug 24th and was given a 2 week delivery time... plus paid extra for a Saturday delivery. After that we never heard back. Arow XL (yodel rebranded) were due to deliver it but had no record of it as the suppliers had it sitting unlabelled in thier warehouse for weeks. This info was divulged after 3 complaints via their complaints page and about 10 to 15 calls where I was on hold 30+ mins each and every time I called. No promised call backs received and no records kept by them recording half the calls or passing on any complaints. After finally receiving the delivery, they left it outside in the rain as they couldn't fit it through a normal doorway as the legs were assembled and the delivery guys weren't allowed to unwrap it even with us being there so they swiftly left us to it. Called one last time today to follow up on my complaint as I'd been told I can expect compensation. Of course they again claimed no record of it and tried to direct me back to the online complaints portal. When I said they never respond to that, the grumpy lady told me theyre randomly looked at by managers so I "might" heare back from them "in the next couple of months ".

Honestly, I went with this store as I was after a bargain and ill never do so again.
Do yourself a favour and order from a reputable company.

Saxon.