Sasha S.

I was looking for menorah-a special gift for a friend. At anymenorah.com I came across beautiful piece, I wanted to find out what it was made of, so I called website's number *******672. Sleepy voice responded and when I said what I needed the woman told me to e-mail the website *******@anymenorah.com which I did right away. I know that e-mail replies can take a while and since I was in a hurry I called back to find out how long it may take. Someone named Yehouda picked up and said that e-mails are answered within 24 hours. He took my e-mail address to make sure that he looks for it. After this I have never heard from this site again: "buy" button under the picture of menorah I wanted did not work, I e-mailed numerous times-nobody responded, I could never get anybody on the phone. I COULD NOT BELEIVE THAT THIS IS POSSIBLE on OFFICIAL WEBSITE (not like it was an individual seller). INFURIATING!

On menorah.com I had found a menorah advertised as "packed in velvet box". Since I was purchasing a gift, I called to make sure that velvet box was indeed a nice gift box. I had to leave a message and someone named David called me back couple of hours later. He said that although the box was not velvet at this time (they change, he said), he assured me that it is a very nice box. So I purchased it over the phone with this David. When I received the package, "nice" gift box was all ripped on the edges. I called the website number *******203 right away and left a message politely stating that since I paid $78.84 (including shipping) for this menorah ripped gift box was unacceptable. NOBODY CALLED ME BACK. I left one message every day for FOUR (4) DAYS – NO REPLY. VERY DISSAPOINTING, AGGRAVATING and UPSETTING, even more so because these people sell religious items. I did not expect this.