sara m.

I booked the transfer to the airport and called the day before my departure to know the pick up time. They told me that my booking was cancelled and no one was coming to pick me up.

When I asked for a refund, they said that I never called the official number, my booking was never cancelled and that the driver came to my place but my name was not on the bell board and he just left. I answered providing several proof to prove that all their arguments are NOT true. And they never answered back!

After my first email they just closed it saying:

We investigated and closed your complaint based on our Terms and Conditions, therefore we wish to inform you we will not be able to response any more emails regarding the matter.

They never picked my up and they refuse to refund me! SCAM!