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With their tracking system, they were able to quickly locate my item in the return log and worked with United Airlines to notify them so that the airline could ship it back to me as quickly as possible.
Reading the bad reviews on here, I really don't think people understand what Chargerback is. FYI, if they didn't locate your item in the database, it isn't their fault, it has to do with the airline. Chargerback is a great idea because it monitors everything that was turned into yoir airline and matches it up with your item so the AIRLINE can return it. Very thankful for this service snd the airline getting my phone returned! Five stars!
Sarah W.'s review of Chargerback earned a Very Helpful vote
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Empty.
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Thank you Sarah for your kind words and five star review, as well as understanding our role in the process. We are very happy we were able to assist in having your item returned to you along with our great partner, United Airlines. Have a nice day!