Sarah D.

Frontier Airlines exploits their consumers during a national crisis/pandemic. Frontier forced travelers who booked flights during the height of COVID-19 to re-schedule a flight that costs the traveler nearly double what they paid on the initial flight. In order to not lose the money travelers had already spent, travelers were forced to spend more money to book a flight within only a few months while the pandemic was still in a heightened state. Frontier Executives are selfish and out to make money off others struggling during a national crisis. I will never fly Frontier again. The seats are terrible and they charge high prices for low quality. Be prepared to be cramped in your seat unless you pay triple the fees for your ticket. Any airline is better than Frontier. Don't waste your time or money. In addition, the customer service department was unprofessional, disrespectful and unhelpful. I waited over one hour on three separate occasions to talk with a representative. I will ensure all friends, family and media outlets are aware of Frontier Airlines' poor practices and failing policies, particularly while the country is struggling in a national crisis.