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I made a reservation online on 11/17/18. I did not receive a confirmation email for two hours so I went to the website to check if it went through. The website showed that I had NOT made a reservation, so I went to my bank statements and of course, they had instantly charged me $270. I tried canceling over the phone but the automated message told me to look for my reservation online (which did not exist) so I had to go out of my way to communicate with a real person.
I very clearly told this guy that I wanted to cancel my reservation because they had charged me $270 and I never received a confirmation number, which to me screams SCAM. He was rude and unprofessional and took forever to try and find my reservation. Finally he told me he found it and said he would take care of it. I canceled my reservation way ahead of time and I'm expecting a full refund.
STAY AWAY FROM THIS WEBSITE.
Tip for consumers:
Book your room literally anywhere else.
Sara C.'s review of Hotel Power earned 3 Very Helpful votes
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Similar to other reviews, they take your payment, give a confirmation to the hotel booking, then...
Total scum buckets thieving no good cheats. They signed me up for a membership i never signed up...
Hi Sara, We are so sorry to hear about your most recent experience. We will reach out to you via private message to help resolve this issue.