Santosh J.

Hi,

This is regarding my last ola ride which we took for Airport Terminal 3 (CRN *******622) with Driver Sunil Kumar Car No. HR55AP4758)

The car was having a blacklisted MCD toll tax tag which was not getting recharged inspite of several ties. Since we were in hurry to reach the airport, driver asked us to pay the toll in cash. On reaching the toll booth we paid Rs.200/- towards this from our pockets. Inspite of this the driver asked us to get out of the car at a location where it was difficult for us to get another ride with such little time to catch our flight. We were a family with a kid. Inspite of our repeated requests the shameless driver drove away in front of us leaving us high and dry with our luggages. Moreover he did not end the trip also and claimed the money for the ride which we didn't do.

This is a case of

1) cheating as this driver may be adopting this trick to fetch extra money from passengers,

2) safety of passengers (what if, it would have happened in night with somebody especially ladies with kids)

We immediately raised an online compliant with ola app (f*******) which it still unresolved and nobody from ola called us till date on the same.

Screenshot of the ola chat attached with a photo of the car where he left us midway.

Please resolve this to take an action on driver as the act us unsafe for passengers and waive of the ride fees which you have charged us.

Else I may have to delete Ola as a trusted brand from my list and this will be my last Ola ride.

Thanks

Santosh