Sam S.’s Reviews of MountainRoseHerbs & more

Sam's Profile

Review 1
First Reviews
0
Votes 12
Thank Yous 0
Fans 0
Profile Views

73

Contributor Level

Total Points

MountainRoseHerbs

Herbs

“Questionable oils”

8/9/22

Verified purchase

Reputable companies stand behind their products. Mountain Rose Herbs is not one of them. Bought one of their oils which didn't smell ANYTHING like it's supposed to, they even agreed, but to get my money back, I had to send it back at my own expense. I don't trust this company so rather than being stuck with their store credit, I chose to lose a third of what I paid on return shipping. Stay away.

Updated in response to merchant's reply.
Dill has its own specific, distinct, prevalent scent so no, it's not a personal preference. Your dill oil had an indiscernible smell that not any of us could guess what it was. Unfortunately, my husband bought the other products as gifts or we would have returned them as well.

Comments (0)
5.2K Views

Helpful (12)

Thank you

Jessicka N. – MountainRoseHerbs Rep Over a year old

Thank you for taking the time to share your experience with us. We are sorry to hear that the dill seed essential oil you ordered did not smell the way you had anticipated. We take all matters of quality very seriously, and as such, we did open a quality control investigation on the specific lot of essential oil that you received. The investigation performed by our aromatherapy experts revealed that the oil was within our specifications and that this was a matter of personal preference. As such, we offered a courtesy store credit or the option to return the product for a refund.

We are, again, sorry that you didn't enjoy this oil, but we hope you are enjoying the other organic ingredients you did receive from us. Please let us know if you have any other questions or if we can assist with anything else, we're always happy to help.

~Indigo