Sam R.

Resort Manager Warwick Fiji broke into our Room #232 and our
Valuables were missing.
February 27th, 2023

On 3rd November we booked 5 Night holiday at Warwick Fiji, through Travelonline, and On
Arrival, we were allocated a Garden view Rm while we booked and paid for an Ocean View room.
When we complained to the resort and after 2 days we were moved into an Ocean view room.
When we were on a Day Tour the Resort Manager illegally broke into our room and removed

Some of our belongings and moved elsewhere and the same Manager then allocated our room to
Some other guest.
Late that evening when we returned we found the key cards were not working and later that night
We went to pay for meals and drinks and Only then we found that our Room 232 was canceled
And belongings moved elsewhere.
The night manager Samesa at 10 pm was running around looking for where our belongings were
Moved. The staff at the reception did not care and had no idea where our bags and valuables had
Been moved to. Finally, when we located our belongings, we found that our clothes, valuables, my
Wife's jewelry, watches, diamond ring sports shoes, computer and other valued items were
Missing.
Samesa the Night Manager at about 10-11 pm recovered my suit and my wife's clothes from the
Room, while the Newly arrived guest occupying our room were sleeping.
I traveled around the world and stayed in a 7-star to A 2/3-star hotel but I Have Never Ever Come
Across a Resort stealing from their guests belongings and breaking into their room. This is a
Nightmare that my family and I have endured at the hands of The Warwick Resorts Fiji. Never to
Holiday at Warwick Fiji.03-Nov-2022
The Warwick Fiji
Ocean View 5 Nights
2 Adults
Arrive: 03-Nov-2022
Depart: 08-Nov-2022

I am still waiting for your response- if had any empathy I would thought you would have responded.