Samantha H.

I've been ordering from this company for years and never had a problem.

I placed a order with a new credit card last week. 2 days later noticed another payment had gone onto my card. Checked my Justmylook account and another 2 orders had been placed. One had gone through but the other got declined by my credit card. I live in south wales which has always been my delivery address, but this had been changed to an address in Sheffield. Email and phone number had been changed. I also noticed they had saved my card details without my permission. Ive tried for 2 days to get to speak to someone. How can a company not accept calls!

Finally get a response from Cory today. They don't listen to what your telling them, told me to take it up with my bank. Clearly this is someone in their company doing this. Chargeback has been requested and a complaint to ICO as they have breached data protection laws.

Date of experience: 16 March 2024