I ordered the product from online by searching the google. A shipping error occurred when the product was delivered to New Zealand, and I could not find the proper way to deal with. I have contacted the staff with chatting on the website, and she caught what is the problem and how to solve exactly. Although I proceeded the refund due to the reshipping period and the mark which is resent to the sender, Im satisfied with the hospitality by hundred percentages and would like to use the website if I have a chance.