What a bunch of crooks. No contact for 2 months, they left me stranded in the Philippines. No help at all. No way to contact them - phone lines closed, no emails answered and all messages blocked since 17th March (& still blocked) on facebook - which was the only contact with them until then. They have now changed their terms & conditions so they can try to steal another £50 'contribution' cost from all their unlucky customers.
Search for ' TravelUp COVID Response ' group on facebook - nearly 2400 unhappy customers!
WARNING - DO NOT USE!