R T.

Where do I start? Do not buy a vehicle from these sketchy characters.
I found a particular BMW online that I really loved so I went to the dealership to check it out. The man there looked it up in his inventory and saw the one I was talking about. However, he was not able to locate it in the parking lot (even though it was supposedly listed at that location) so he told me to go check out the other location because it must be there. I went to the other location and they said to check with they other location (the one I had just come from!) because it wasn't it their lot. We were never able to locate the vehicle so I settled on a different and more expensive one that they had available.

When I was going through the purchase of my vehicle I had to deal with a man named Jason I believe. I had been waiting for him to call me to let me know when I could go pick up the car but a few days went by and no call. I decided to call him, however, when I called no one had any idea who I was talking about. I was then put on hold for 20 min. So I hung up and called back. Again, I was put on hold but this time someone eventually picked up the phone and then asked "what do you want?" after I had already explained twice that I needed to speak with Jason about picking up my car. They couldn't give me any straight answers and told me that he would call me back. Of course, he never did. Another day or so, I decided to call again and was able to get through to him finally. But then he pretended not to know me or what I am talking about even though we met in person and I had been trying to reach him for days. He had made false promises that I would have had my car at least 3 days prior. Apparently, they don't actually own the cars that they sell and did not have the title on hand so it was taking a few days to get the title to them and then to me. They tried to convince me to go and have my insurance stamp the registration application but that is ILLEGAL for the insurance to do without the title in hand. I came back to them letting them know that I needed they title and they acted like that was news to them. It was my first car buying experience so obviously I didn't know the process but they have been selling cars for years and know exactly how it works.

Moving forward, I finally drive off in my new car under a 2 month warranty. After a few days, I began getting a coolant low warning so I bought some coolant and filled up. About a day later, the warning comes back. I brought it to them and they claimed it was the thermostat so they replaced it. About a week later, the warning came back so I brought it back again and they "fixed it" by replacing the thermostat again and the water pump. That seemed to last me about another month until I started getting the coolant low warning again. However, by that time I was no longer under the 2 month warranty so I brought it to a bmw specialist (great guy who actually knows what he is talking about) and he was able to fix it for me and I have not had any issues with it since then (about 4 months now).

Oh and by the way, the BMW specialist I saw later on, told me that Avon had actually broken the bolt on the wheel when they went to replace the thermostat and water pump because they did not have the wheel lock key for the vehicle so I had to get that replaced in addition to buying the key from a BMW dealership. So they caused further damage and didn't fix the issues while I was on warranty.

If you are looking for a BMW or any sort of good customer service, stay away from Avon Auto Brokers.