By far the worst experience I've ever had with an online retailer. Ordered my item, then was told in a confirmation email that I would receive a tracking number when it shipped. After a week and no tracking number I sent an e-mail. No response. I then called and had somewhere there named "Jeff" tell me that it had shipped and that the warehouse had forgotten to attach a tracking number. I realized I could be getting scammed, especially after calling three more times with no response. I then filed a paypal dispute and a week later they are finally shipping the item. Had to force their hand. Unacceptable.