Roy H.

I reserved a truck several weeks ago for a college move. Budget sent me a confirmation yesterday. As I was leaving to pick up the truck they called to tell me that they didn't have any trucks. This is completely unacceptable. You should know how many trucks you have and you shouldn't take Reservations for trucks you don't own.

Edit: This happened two days later.

After they informed me I didn't have the van I'd reserved and cancelled the reservation, their system charged me a $75 no show fee! I then had to spend a half hour on the phone with customer service to have my complaint resolved. Seriously?