Been going to this site for quite a few years.
Site has very good potentials, but, is being mismanaged.
After years and years of complaints from most of their customers, nothing was ever done. Customer Service is the worst and the moderators are nonexistent, of course they are always present to just promote their costume to the people who spend thousands of dollars weekly(yes I said thousands of dollars). No doubt one of their mod will show up here to say that they play for FREE.
Now after the last 2 years of failures, they are TRYING to do something, but, all their ideas have a bottom line of getting more money, but for crappy value.
There are groups of people who hack other members taking away their gems which they have paid for. Some of those even hack the site and gain lots of gems.
Like I said, the site has a lot of potential, but, is totally mismanaged.