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My dog loved this food but the shipping delays were impossible to deal with. I was told I couldn't cancel my order since a shipping label was created but that was 6 days ago with no shipment sent. They sure were quick to debt my card though. I canceled my subscription to the food since I always had to run out to buy other food. Not worth the premium price I was paying.
Tip for consumers:
Good product but terrible shipping schedule
Products used:
Dog food
Rosemarie S.'s review of Dr. Marty earned 3 Very Helpful votes
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Hello Rosemarie. My name is Kat, I am with Dr. Marty Pets. I am sorry to hear about your experience with our shipping process. Due to high demand and delays with carrier networks we have experienced delays in orders going out. Please rest assured knowing we are working hard to get orders out as fast as possible while staying within CDC guidelines. If you have any questions or would like an updated status of your order, please email me at Kat@drmartypets.com. Thank you for your patience and understanding.