ros d.

Purchased cruise travel insurance after talking to AON travel insurance directly for more details. This took place 10/05/2022.
We had to cancel our trip due to medical reasons and we asked for full refund.
It took over 3 months to hear back from them, stating they where now looking into our claim.
Another 2 months went by, they wanted all medical backup, from hospital, surgeon, medical records, pre existing conditions etc.
They all received that, incl personal signed letter from surgeon with brief explanation and telling them they took the wrong conclusion.
So, 8 months later received an email informing us they will not refund our money, they came back with stipulating sentences from travel insurance policy. (We never got their policy when we purchased their insurance.)
It is a horrible company to deal with, hard to talk to anybody, keep coming with new excuses and letting you wait for ever
I would never ever use them again, will not recommend this Company to any one looking for travel insurance.