Their guidelines used to state that they couldn't guarantee the therapist they hired were licensed. The one I was paired with told me to meditate for 5 minutes because I had a severe anxiety disorder, and would randomly message me at 3am. They also recommended CBT for OCD which is now known to be harmful, so they don't update their research very efficiently. Don't be fooled by the price, sessions last roughly 30-45 minutes, meaning you get half the time you would for typical private therapy. Comparing it to my old private therapy, which was £200 a month for 4 hours, £180 for 2 hours is not a good deal for those who aren't eligible for cuts. I would be highly against this site if you are looking for therapy for reasons such as mental illness/disorders or severe trauma. And there are tons of free sites that can offer you help for things less than that. Overall, I felt tricked.