I too have an issue with this company. First let me start by saying I checked reviews for the site and at the time of my order I couldn't find any negative reviews, now I'm finding a few... so I'm starting to wonder if something changed with management or the dress makers there.
I'm always nervous about having a dress made by a company that's not local, but after speaking to one of the "live assistants" and being reassured that if the dress is not made properly or the color wasn't what I was expecting I would be given the steps to get a refund if I contact them WITHIN THREE DAYS after receiving the dress. I contacted them day ONE and TWO. I ordered a dress a few weeks ago, putting a ready by date I realized was too far away, and a representative was kind enough to move the dress date up. The dress actually came pretty quickly (earlier than the revised date) which was impressive. My excitement wore off quickly after opening the package to see a dress that was A LOT DARKER than the color I ordered. Instead of Champagne color, it's Taupe. The top part was WAY smaller than the measurements I gave them and the bottom was big and didn't look anything like the dress in the picture. I'm a bride and this dress looked like a dress the mother of a bride would wear. I'm at a loss now because I do not have the money to buy another dress and they refuse to give me a refund because it was made measurement specific (lie).
This dress is NOT WHAT I ORDERED. The color is way off, the style is way off. The measurements I gave them are the measurements I was given by a tailor who designed a dress for my Birthday. The measurements were actually slightly bigger than my size so there can be room for me to dance. This was a total waste and I am so disappointed that this turned out this way. At least if the measurements were normal, I could find some other use for it, but no one I know has a body with the top of a 5 year old and bottom of a 25 year old. I cant even get my arms in the dress because the straps make no sense the way they were made.
Ninedresses.com is not active, the site has been down for the past two days and there's no telephone number, only an email address and the person who responded to my email said they cant do anything about it. I was even asked for photos, but what difference would me showing a picture of a dress they made make? I cannot fit into the dress and I'm not going to show a picture of me with no top on trying to put on a dress that's too small to cover up my chest area. The website says to check order information, but you cannot even sign in to check order or account, it just refreshes the home screen. I feel so stupid for referring this site to friends and having to tell them my experience. Glad they listened to me. I'm a blogger, in addition to writing for two papers and online media. I will make sure I share this information with anyone interested, because when a company offers to make dresses based on measurements, it should actually be the measurements given to them. At least If it was made to the measurements I gave them, I wouldn't be upset because then it would be my fault... but there is NO WAY THIS DRESS WAS MADE using the measurements I gave them. I even had my sister try on the dress last night after we saw the way it fit me. She's two sizes smaller than me and couldn't even get into it. I don't know what they were thinking when they measured it but I am not happy and I agree with the above poster. They definitely aren't committed to customer satisfaction! Now I'm feeling stressed and angry, this is my big day and I have nothing to wear.