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The Hermes shop in Florence is best avoided! They failed to provide an estimate for the restoration of a watch, they failed to read and reply to emails - the Manager can't access the internet!? They were unable to tell me where my watch was, they sent it for repair, which it did NOT require - it was simply the leather casing which needed attention - a farce of a shop which turned into a nightmare. The person responsible for monitoring this was never in the shop on the multiple occasions I went in, the manager completely unhelpful, useless - and the staff hopeless but decorative modelling their Hermes scarves!
Tip for consumers:
Avoid Hermes - sadly they no longer both about attention to detail or customer care - simply selling their products to consumer hungry new clients?
Products used:
It was the out of production Gautier/ Hermes watch - now rare and collectible
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