With Smart-web-host.com you get what you pay for. Loading speed of website increased dramatically when I switched to using their hosting. My websites are up almost 100% of time. The service to get things repaired are quick - usually within 1 hour, but generally about 15 minutes for me. The last four tickets I raised were responded to in an average of 8 minutes, and all of them resolved immediately. The technicians take time to give me the right explanation even if I don't understand right away. I hope to continue my relationship with them.